Why Isn’t My Product Linking in Orion?

When a product in Epos Now doesn’t link to your Wix Store, it’s almost always caused by missing or mismatched data — not an error.This guide explains exactly how linking works, why a product may not link automatically, and how you can fix it.

How Orion Links Your Products

Whenever a product is updated in Epos Now, Orion tries to match it to a Wix item using this order:

1. Barcode (best match)

2. SKU

If a match is found, Orion instantly links the product and begins automatic:

• Stock Sync

• Price Sync

• Future real-time updates

If no match is found, the product remains unlinked — nothing breaks, it simply waits for a correct match.

Common Reasons a Product Won’t Link

Below are the most frequent causes, with easy fixes.

❌ 1. Linking turned off in application settings

You must have live link check turned on within the Orion Settings for linking to occur. To do this;

1. Go to the legacy Dashboard

2. Click The Setup Dropdown

3. Click Stores Setups (Direct Link, Click Here)

4. Click the "Webhooks" Tab

5. Ensure "Live Link Checks" is enabled
   

Fix: Turn on "Live Link Checks" within Orion Webhook Settings

❌ 2. Missing Barcode or SKU in Epos Now

A product must have at least one of these for Orion to match it:

• A valid Barcode

• A valid SKU
  

Fix: Add a barcode or SKU in Epos Now → Save → Wait for Orion to re-sync.

❌ 3. Barcode/SKU in Epos Doesn’t Match Wix

Linking requires a 1:1 exact match.

Common issues:

• Extra spaces or formatting differences

• Different barcodes between systems

• One system uses SKU, the other doesn’t
  

Fix: Make sure the SKU or barcode matches exactly in both systems.

? Usual Problem (Very Common):When copying a SKU or barcode from Epos Now into Wix, it’s extremely easy to accidentally add a trailing whitespace (a space at the end)."ABC123" and "ABC123 " are treated as completely different values.

? Double-check there are no spaces before or after the value in either system.

❌ 4. Duplicate SKU or Barcode on Wix or Epos Now

If multiple Wix items share the same SKU or barcode:

• Orion cannot safely choose which to link

• The link is skipped to prevent incorrect matches
  

Fix: Search your Wix products or Epos Now prodcuts for duplicates → remove or correct them.

❌ 5. Product Is Archived in Epos Now

If the product is archived in Epos Now:

• Orion removes it from your app

• Linking does not apply to archived products
  

Fix: Unarchive the product in Epos → Update → Orion will attempt to Resync it.

❌ 6. Variant Products With Complex Structures

Some Wix products use multiple variants, options or combinations.

If barcode/SKU is missing at the variant level, the product may not link.

Fix:

• Add barcodes or SKUs to the individual Wix variants

• Ensure these match the variant data in Epos Now
  

How to Check Linking Status in Orion

You can verify linking by opening the product in the:

• Product Viewer (shows if linked or unlinked)

• Notifications (shows when a product is linked)

If a product is unlinked, it will display the reason or simply show “Not Linked Yet”.

How to Force a Re-Link

If you update the barcode/SKU in Epos Now, Orion will:

1. Pick up the update instantly

2. Re-process the product

3. Attempt linking again

You do not need to press anything — it happens automatically.

If you want to manually request a full re-sync, you can press:

• Sync Product (single item)

• Sync All (all products, not recommended for single product changes)

Key Takeaways

• Linking depends on matching barcodes/SKUs

• Orion checks barcode first, then SKU

• Missing or mismatched data is the most common cause

• Variant products require variant-level identifiers

• You can re-trigger linking simply by updating the product in Epos

If you need help confirming why a specific product isn't linking, we're happy to assist.

When to Ask for Support

If you’ve checked your SKU/barcode and it still won’t link, raise a ticket and we can check your live logs.