top of page

Inventory Is Not Syncing

  • Writer: Digital Edge
    Digital Edge
  • 17 hours ago
  • 1 min read

The Problem

A product on Epos now is not syncing inventory with Wix Stores


The Solution

There are a range of things that may cause this to happen. Follow the below steps to ensure your ready to go.


  1. Ensure your products have a matching Barcode between Epos Now and Wix Stores. This means the Epos Now Barcode is put within the Wix Product SKU field.

  2. Ensure your products are linked (green status on the left hand side of the product list). 

  3. Ensure your product within Wix Stores is not hidden.

  4. Ensure you are updating your Stock on Epos Now, not on Wix. Epos now is the source of truth, not Wix.

  5. Ensure stock sync is turned on in the application settings.



Linking Products.

Linking products can be done either with barcode as above, or with a manual connection through the Application Dashboard


NOTE: 

EPOS NOW IS THE SOURCE OF TRUTH, NOT WIX. EPOS NOW WILL UPDATE WIX STOCK AND PRICES, NOT THE OTHER WAY AROUND

Still having problems?

Reach out to our team


Related Posts

See All
App Features & Benefits

This article is written to provide clarity on the application and its Features & Benefits. This article contains the features that are supported, anything outside this article may be within developmen

 
 
 
Source of Truth

The source of truth within the application is, and always has been Epos Now. This means, Wix stock levels and pricing will be overridden with the data that's in Epos Now, NOT what's in Wix. Example.

 
 
 
Send Orders To Print

We have upgraded the Wix Order API to now allow the Wix orders to be sent to your connected Till Printer. There is a small initial setup process you need to do to ensure this happens. I have attached

 
 
 

Comments

bottom of page